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HOME Knowledge Insight Publications Capital Markets & IT - lakyara Capital Markets & IT -lakyara List Capital Markets & IT - lakyara September 2020

Capital Markets & IT - lakyara September 2020

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Financial institutions are under constant pressure to reduce costs, improve operational efficiency, adapt to regulatory changes and grow their business. NRI believes that a combination financial knowledge and information technology are crucial to the industry’s growth and development.
Through our lakyara reports, NRI identifies the various capital markets and IT issues impacting our clients and the future of their business.

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  • Retail Business

    How to improve CX for digital adapters spawned by pandemic

    Senior Consultant Financial DX Business Design Department

    Tatsuo Tanaka

    Group Manager Financial IT Retail Business Planning Department

    Masataka Higashiyama

    In the changed environment wrought by the COVID-19 pandemic, some consumers who had never previously used a financial institution’s digital channel have been forced to become digital adapters. With customers migrating from in-person to digital channels, financial institutions are well advised to better tailor their digital channels’ CX to customers’ attributes.

    • Takaaki Kobayashi
  • Capital Markets

    Pandemic may help rectify Japan’s economic overconcentration in Tokyo

    Executive Economist Financial Technology Solution Division

    Takahide Kiuchi

    Overconcentration of economic activity in Tokyo, long regarded as an unhealthy imbalance, has started to show signs of change, largely in response to COVID-19 contagion fears and broader adoption of teleworking. It is important for the government to seize, not squander, this opportunity by mounting a strong policy push to geographically rebalance the economy. Prospective benefits of such rebalancing include revitalization of regional economies through greater utilization of their local resources.

    • Takahide Kiuchi
  • Risk Management

    Know Your Employee is key to teleworking productivity amid pandemic

    Senior Researcher Digital Financial Business Planning Department Ⅰ

    Takaaki Kobayashi

    Office workers have migrated en masse to teleworking in response to the global COVID-19 pandemic. This trend will likely continue even after the pandemic has ended. However, because telework typically takes place in isolation from bosses and colleagues, it poses numerous concerns, including the risk of insider fraud or other misconduct. Such concerns can be effectively addressed with KYE (know your employee) controls already widely adopted in the UK and US.

    • Takaaki Kobayashi

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